Merhaba Misafir

Work stress, work engagement and service delivery within a changing distance- learning environment in Zimbabwe


This research was conducted from the perspective of a positive human behaviour paradigm in the context of human resource management. It investigated the interrelationships between work stress, work engagement and service delivery of academics in a changing distance-learning environment in Zimbabwe, for which there is a paucity of research. A descriptive, cross-sectional survey design was applied to a sample of 83 academics. Another sample of 101 students was included to consider their perception of service delivery by academics. Confirmatory and exploratory analysis revealed a four-construct measurement model for work stress, a threeconstruct model for work engagement and a four-construct model for service delivery. Correlational analysis and structural equation modelling revealed significant relationships between these constructs. Tests for significant differences among different groups based on socio-demographic variables were revealed. The t-test did not reveal significant differences in service delivery perceptions between academics and students. This study should bring new knowledge to managers at distance- learning universities by improving their understanding of how academics are affected by increasing, new job demands and workloads. Provision of adequate resources at both individual and organisational levels should be prioritised in order to minimise work stress and improve work engagement, and subsequently service delivery.

Yayınlandığı Kaynak : TOJDEL (The Online Journal of Distance Education and e-Learning)
  • Yıl : 2019
  • Cilt : 7
  • ISSN : 2147-6454
  • Sayı : 4
  • Sayfa Aralığı : 338-359
  • IO Kayıt No : 100978
  • Yayıncı : Sakarya Üniversitesi Yayınları