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Virtual reference service tools and apps: Features of LibAnswers and tawk.to

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Like any other software type, the Virtual Reference Service (VRS) solutions or applications can be classified as proprietary and free, free being very few meeting the VRS requirements comprehensively. Among the proprietary Software Altarama, Mosio for libraries, LibraryH3lp, LibAnswers etc. are more popular with wider adoption. They all facilitate chat, IM, SMS and web form based communications, with a few offering additional features like professional backup staff and consortia-ready. They intend to provide a complete and integrated reference management system for users support and assistance. Free tools do not over run integrated approach but a library may choose a combination of several free tools or apps for implementing VRS. The paper discusses the features of LibAnswers (paid) and tawk.to as the free VRS tools which may enables the libraries to initiate VRS without any financial implications.

Yayınlandığı Kaynak : TOJDEL (The Online Journal of Distance Education and e-Learning)
  • Yıl : 2019
  • Cilt : 7
  • ISSN : 2147-6454
  • Sayı : 4
  • Sayfa Aralığı : 325-337
  • IO Kayıt No : 100975
  • Yayıncı : Sakarya Üniversitesi Yayınları